With the widespread availability of information, enhancing customer experience is essential today. The last thing a business owner would want is people talking negatively about your business.
You should read my article on the best membership site platforms if you operate a membership-based business.
Throughout this article, I detailed the best customer experience software with all their features for you to choose from.
By using the best customer experience software, you will be able to maximize customer satisfaction. In doing this, more people will correlate your brand with feeling good and intuitiveness.
What is the Best Membership Site Platform?
Freshdesk enables you to connect with your customers throughout all of your touchpoints. In doing so, you’ll be able to manage customer experience throughout.
The customer experience software specializes in tackling your customer’s issues. Freshdesk is an omnichannel software, meaning all your touchpoints will be summarized on one platform.
You will be able to manage all customer issues through the software. Other agents can add private notes to customer complaints to enhance customer experience.
- AI-powered chatbot to handle customers
- Collaborative features to handle customer issues
- Automatic customer health reports
- Supports integration for most business software.
- Free – $0 per month
- Growth – $15 /agent/month
- Pro – $49 /agent/month
- Enterprise – $79 /agent/month
You can claim your free trial with Freshdesk here.
Customer complaint tickets can become overwhelming. LiveAgent does an amazing job at providing a compact interface that shows your status on live tickets. Similarly, you can track agent performance.
LiveAgent aims to streamline communications with your customers. The customer experience software provides you with an all-in-one interface to be able to maximize customer satisfaction.
Features like a built-in live chat interface allow you to address your customer’s issues right away. This system allows you to increase conversions as you’ll be able to address concerns while potential customers are ready to make their purchase.
- Intuitive dashboard to see all tickets in one place.
- Integrating chat widget
- Mobile app available for iOS and Android
- Live chat with typing-view
- Unlimited users
- Predefined answers for FAQs
- Ticket – $15 /agent/month
- Ticket+chat – $29 /agent/month
- All inclusive – $49 /agent/month
- Free – $0 /agent/month
All of LiveAgent’s plans come with a free trial.
3. Hubspot Service Hub
Hubspot Service Hub enables you to react to customer feedback instantly. Real-time notifications keep you updated on your customer journeys. You can get notifications from when they issue a ticket to when they click on attachments
An omnichannel customer experience software allows you to manage all your tickets from one inbox.
Meaning you can check your business email, SMS, WhatsApp and other socials all in one dashboard.
The unique feature of Hubspot Service hub is the fact that it allows you to put the customer first. Therefore, you’ll have the time to worry about other aspects of your business, knowing your customers are satisfied.
- Real-time notifications on customer journeys
- Omnichannel Messaging
- Easy collaboration through a shared inbox
- Automated customer sentiment tracking.
- Starter – $45 per month
- Professional – $800 per month
- Enterprise – $3200 per month
Hubspot Service Hub has a free option as well.
What are Customer Experience Software?
Customer experience software is created to maximize customer satisfaction. When choosing the right customer experience software, you’ll be able to capitalize on the powerful insights they provide.
In personalized industries like construction, you need to provide the best service possible to be able to retain the little amount of clients you have.
The main feature of customer management software is that they facilitate the creation of customer complaints and concerns through tickets. The software’s dashboard allows you to see these tickets and resolve them.
Customer experience software gives you a competitive advantage as you will have a wholesome view of customer experience. This means that you can address those customers that need your attention, increasing customer retention.
After understanding customer experience software’s true value, it is vital to choose the optimal one. To grow your business, you need loyal, happy customers to fund your growth.
Customer experience management software is necessary if you want to be able to adhere to all your customer’s concerns. They provide an interface to make this easier.
I recommend using Freshdesk to be your customer experience software of choice. Freshdesk stands out through its omnichannel capabilities. The software allows you to manage every touchpoint you have, therefore leaving no customer out.